In this document ‘Turinglab’, ‘we’ and ‘us’ refers to Turinglab Ltd., its employees, and its instructors.
This document covers all interactions with through services we control. It does not cover interacting with us via our public profiles on Facebook, Twitter, Google+, Flickr, or any other third party service.
Browsing Our Website
Typical examples of the information that’s recorded are:
Which links you clicked
Whether you’ve ever visited our website before
How long you spent on a page
We don’t match this information to any personal details you submit (see below). We don’t share personal information with Squarespace.
The anonymous information generated by Squarespace cookies about your use of this website is transmitted to Squarespace. This information is processed to compile statistical reports on website activity for this site only. We use these reports to evaluate aggregate visitor usage so that we can optimise the content and put the things you will find most useful front and centre.
You can install software to prevent Squarespace from tracking you.
Providing Us With Information
When you provide us with information, through a form on our website, an email, or a phone conversation, we store this information on Google Drive, in files on our employees computers, and in specific ways listed below. Your information is only accessible to us, and we are confident in the security provisions of our service providers.
We take data protection and child safety very seriously. In addition to this document, we have an internal Data Protection and Child Protection policies.
Subscribing to Our Newsletter
When you register for one of our email newsletters, we ask you to provide your name and email address. We may also add your email if you have interacted with us in another way (for example, booking on a course).
You can unsubscribe from our mailing list at any point, and your details will be permanently removed.
We will only ever send content that we think is relevant to you, and will never send spam.
Booking a Class
When you book on our website we ask for a number of details about you and your child. These details are stored in a database operated by our web host Squarespace, and additionally in our systems.
We use this information to run our classes and get in touch with you about them. If your email address is not already on our mailing list, we may add it.
When you purchase something from us, your financial information is processed directly by Stripe, and we cannot access your card or bank details.
Information About Your Child
Your child's personal details are stored securely in our systems, and access to them is limited to a 'need-to-know' basis. Anyone accessing the information will have been cleared by us first, including being DBS checked.
Information Provided by Your Child
When your child uses our learning platform, we may track their activities in order to improve our system, track their progress, and provide their teachers with information to better support your child’s learning.
We may ask your child to complete forms as part of assessment, progress tracking, and evaluation. For example we ask questions such as:
How old are you?
What is a ‘function’, and what does it do?
Would you say you are more confident after today’s session?
We may aggregate and anonymise this data and share it. See our policy on information sharing below.
We sometimes take photos of our classes for publicity and training purposes. We will always ask for permission before we do this. We will not take photos in your home without your explicit permission.
If we publish these photos, for example on our website, then we will never identify your child.
Applying to be an Instructor
When you apply to be an instructor, we ask you to provide personal details like your name, email address, and mobile number.
If you decide not to continue with the application process, or we decline your application, most of your details will be permanently removed from our database. We may retain some of your details, such as your name, course, and gender, in order to analyse our application process.
If you become an instructor with us, we will keep your information on file until you stop being an instructor. We may retain some of your details, such as your name, course, and gender, in order to analyse how our instructor pool has changed.
We do not record any phone calls you have with us.
We do not sell your or child's information to anyone. We do not share personal information with anyone except for the reasons explained in this document.
We may share anonymised aggregate information about our customers, our students, and the performance of our learning system. We do this to evaluate our performance and demonstrate the efficacy of our approach. Typical examples of the information we might share are that:
We get X visitors to our website per day
X% of our students are under the age of 10
Our most popular projects are about animation
When we run events in partnership with other organisation we may share some of your details with them. We will only share the minimum amount of information required, and will always check our partners’ privacy policies before doing so.
Third Party Tracking
Some of the content on our website is embedded from somewhere else (a third party). For example a video from YouTube, or Facebook’s like button. Embedded content may track your interaction with my content. We cannot disable this tracking, but you can do so by altering your browser settings or installing software which blocks third party tracking.
Points of Contact
Our Data Protection Officer is:
Joseph Dudley – email@example.com
If you feel we are not treating your data properly, you can report concerns to the Information Commissioner's Office: